Return Request

At Balancebike.ca, customer satisfaction is our top priority.

If you've ordered a part or accessory that doesn't meet your expectations, don't worry. You can return the product free of charge within 30 days of your purchase.

To streamline the process, we kindly ask you to contact us by email before returning the product. This will allow us to ensure an efficient follow-up for the refund.

Once your return request is approved, simply click the link below to create a return label. You can then drop off your package at any Canada Post location.

Here’s the link to generate your return label: Get a return label